Sage products support by people who care about the success of your business

When we install Sage products into a business, we don’t just leave it at that. We’re not interested in a one-hit-wonder. We believe in building relationship through world-class support services provided by real people, who are friendly, and highly skilled, and hand-picked by us. We want only the best to work with our valuable clients.

Our service promise to you:

Queries are resolved timeously;

Effective problem solving procedures are utilised;

Our members are constantly up-to-date with product and technology development;

Customer care is central to our business;

Robust logging, feedback and support practices are employed;

Sound communication is practised

Our friendly call centre and efficient consultants

Take care of our South African clients, as well as our African-based clients

We seek out and employ people who are on brand with our internal culture: friendly, hard-working, customer-focused, and results-driven.

Support is offered via telephone, web and through remote connection. Where remote connections are in place, problems can frequently be resolved immediately, without having to wait until a Consultant is available to visit the you.

We believe a well-organised and structured system breeds excellence and team pride, so all calls are logged on a sophisticated call logging system, and careful procedures are in place to cover all aspects of the call logging process, including the follow up of completed queries.

We invest in our TSS Consultants’ ongoing product and support skills training, thereby equipping the team to effectively and efficiently support you and your business.

Ready and willing to help you during office hours, our team of consultants and agents are available to help you when you need us.

It is important that our team is constantly improving, so performance measures are in place to track the number of calls received, time taken to resolve queries and customer satisfaction in order to see continuous improvement.

TSS uses state-of-the-art technology to manage its call centre operation and the performance thereof, ensuring that users receive prompt and excellent service.

Need help fast? Contact Us for support.

Please enter your support query, and we will contact you promptly:

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Subject

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Sage ERP X3Sage Line 500 / Sage ERP 1000

Product

Product Version Number e.g.6.2

Product Patch Level e.g. 17,SP3

Date First Logged

Client Internal Issue Number

Module in which problem occurs: e.g. Purchase Orders

Database used and Version

On the test folder, can the problem be replicated?

Provide steps to replicate issue

Any Third party products loaded

List any customisations, developments done on that folder, screen, function

Option/function/process being run

Description of Problem

Solutions attempted so far (Detail)